Question 1

The goal of ERP is to integrate all of the organizational systems into one fully functioning,high-performance system that is capable of meeting all business needs and user requirements.Of course,this goal is incredibly difficult to achieve because businesses and technologies experience rapid change,and ERP must support mobility,cloud,SaaS,and tiered architectures.

Accepted Answer

A) True 
 B)False

Question 2

What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?

Accepted Answer

A)   Operational CRM
B)   Analytical CRM
C)   Website personalization
D)   List generators CRME) C) and D)
F) A) and C)

Question 3

Production and materials management ERP components track employee information including payroll,benefits,compensation,and performance assessment and ensure compliance with all laws.

Accepted Answer

A) True 
 B)False

Question 4

SCM,CRM,and ERP are all extended ERP components.

Accepted Answer

A) True 
 B)False

Question 5

What is the maker movement?

Accepted Answer

A)   Systems are used to create the digital designs and then manufacture the products
B)   A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things
C)   A community center that provides technology,manufacturing equipment,and educational opportunities to the public that would otherwise be inaccessible or unaffordable
D)   Promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tagE) B) and D)
F) A) and B)

Question 6

What is collaborative engineering?

Accepted Answer

A)   Enables an organization to react more quickly to resolve supply chain issues
B)   Applies technology to the activities in the order life cycle from inquiry to sale
C)   Allows an organization to reduce the cost and time required during the design process of a product
D)   Helps organizations reduce their investment in inventory while improving customer satisfaction through product availabilityE) A) and D)
F) All of the above

Question 7

Which of the following describes an ERP system?

Accepted Answer

A)   ERP systems provide a foundation for collaboration between departments
B)   ERP systems enable people in different business areas to communicate
C)   ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance
D)   All of these choicesE) C) and D)
F) A) and B)

Question 8

Which of the following is not considered a feature in a contact center?

Accepted Answer

A)   Automatic call distribution
B)   Interactive voice response
C)   Predictive dialing
D)   Automatic predictive dialingE) A) and B)
F) A) and C)

Question 9

Which of the following is a common customer service CRM metric?

Accepted Answer

A)   Number of new prospective customers
B)   Number of marketing campaigns
C)   Average time to resolution
D)   Revenue generated by marketing campaignsE) A) and B)
F) B) and C)

Question 10

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Accepted Answer

A) True 
 B)False

Question 11

Supply chain event management applies technology to the activities in the order life cycle from inquiry to sale.

Accepted Answer

A) True 
 B)False

Question 12

Supply chain visibility ensure supply chain cohesion by automating the different activities of the supply chain.

Accepted Answer

A) True 
 B)False

Question 13

Elogistics manages the transportation and storage of goods.

Accepted Answer

A) True 
 B)False

Question 14

Back-office operations deal directly with the customer.

Accepted Answer

A) True 
 B)False

Question 15

In the basic supply chain return refers to supporting customers and product returns.

Accepted Answer

A) True 
 B)False

Question 16

What is supply chain event management (SCEM) ?

Accepted Answer

A)   Enables an organization to react more quickly to resolve supply chain issues
B)   Applies technology to the activities in the order life cycle from inquiry to sale
C)   Allows an organization to reduce the cost and time required during the design process of a product
D)   Helps organizations reduce their investment in inventory while improving customer satisfaction through product availabilityE) A) and B)
F) B) and D)

Question 17

Which of the following is not an example of a primary enterprise system?

Accepted Answer

A)   Supply chain management
B)   Customer relationship management
C)   Enterprise revenue planning
D)   Enterprise resource planningE) A) and B)
F) A) and C)

Question 18

Logistics includes the processes that control the distribution,maintenance,and replacement of materials and personnel to support the supply chain.

Accepted Answer

A) True 
 B)False

Question 19

What is a place where customer service representatives answer customer inquiries and solve problems,usually by email,chat,or phone?

Accepted Answer

A)   Contact center
B)   Web-based self-service
C)   Call scripting system
D)   Uplift modelingE) B) and D)
F) None of the above

Question 20

Electronic data interchange (EDI),a standard format for the electronic exchange of information between supply chain participants.

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

Which of the following is not an example of a primary enterprise system?

Correct Answer
verified

What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?

Correct Answer
verified

What is a place where customer service representatives answer customer inquiries and solve problems,usually by email,chat,or phone?

Correct Answer
verified

Correct Answer
verified

Logistics includes the processes that control the distribution,maintenance,and replacement of materials and personnel to support the supply chain.

Correct Answer
verified

What is the maker movement?

Correct Answer
verified

Supply chain visibility ensure supply chain cohesion by automating the different activities of the supply chain.

Correct Answer
verified

Supply chain event management applies technology to the activities in the order life cycle from inquiry to sale.

Correct Answer
verified

What is collaborative engineering?

Correct Answer
verified

Which of the following is a common customer service CRM metric?

Correct Answer
verified

Elogistics manages the transportation and storage of goods.

Correct Answer
verified

Electronic data interchange (EDI),a standard format for the electronic exchange of information between supply chain participants.

Correct Answer
verified

What is supply chain event management (SCEM) ?

Correct Answer
verified

SCM,CRM,and ERP are all extended ERP components.

Correct Answer
verified

Back-office operations deal directly with the customer.

Correct Answer
verified

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Correct Answer
verified

In the basic supply chain return refers to supporting customers and product returns.

Correct Answer
verified

Production and materials management ERP components track employee information including payroll,benefits,compensation,and performance assessment and ensure compliance with all laws.

Correct Answer
verified

Which of the following describes an ERP system?

Correct Answer
verified

Which of the following is not considered a feature in a contact center?

Correct Answer
verified

Exam 8: Enterprise Applications: Business Communications

Which of the following is not an example of a primary enterprise system?

Correct AnswerverifiedShow Answer

What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?

Correct AnswerverifiedShow Answer

What is a place where customer service representatives answer customer inquiries and solve problems,usually by email,chat,or phone?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Logistics includes the processes that control the distribution,maintenance,and replacement of materials and personnel to support the supply chain.

Correct AnswerverifiedShow Answer

What is the maker movement?

Correct AnswerverifiedShow Answer

Supply chain visibility ensure supply chain cohesion by automating the different activities of the supply chain.

Correct AnswerverifiedShow Answer

Supply chain event management applies technology to the activities in the order life cycle from inquiry to sale.

Correct AnswerverifiedShow Answer

What is collaborative engineering?

Correct AnswerverifiedShow Answer

Which of the following is a common customer service CRM metric?

Correct AnswerverifiedShow Answer

Elogistics manages the transportation and storage of goods.

Correct AnswerverifiedShow Answer

Electronic data interchange (EDI),a standard format for the electronic exchange of information between supply chain participants.

Correct AnswerverifiedShow Answer

What is supply chain event management (SCEM) ?

Correct AnswerverifiedShow Answer

SCM,CRM,and ERP are all extended ERP components.

Correct AnswerverifiedShow Answer

Back-office operations deal directly with the customer.

Correct AnswerverifiedShow Answer

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Correct AnswerverifiedShow Answer

In the basic supply chain return refers to supporting customers and product returns.

Correct AnswerverifiedShow Answer

Production and materials management ERP components track employee information including payroll,benefits,compensation,and performance assessment and ensure compliance with all laws.

Correct AnswerverifiedShow Answer

Which of the following describes an ERP system?

Correct AnswerverifiedShow Answer

Which of the following is not considered a feature in a contact center?

Correct AnswerverifiedShow Answer

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