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Exam 16: Managing Human Resources Globally

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Question 31

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Several years ago,Seventh National Bank set up a large customer service facility in India and hired English-speaking operators to handle questions from customers.Now,although the bank forecasts continued growth,the human resource department is planning for fewer workers in India.What changes in its customer facility is most likely in this situation?

A) The bank will switch to exporting these services to customers from its home office.
B) The facility is moving to a higher-wage country.
C) The bank does not intend to continue this service to customers.
D) The bank is expecting the workers to handle each call faster.
E) The facility is automating the process of answering routine questions.

F) A) and B)
G) A) and C)

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Question 32

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A beverage company headquartered in Miami selects a Brazilian manager to run its Mexican operations.In this example,the Brazilian manager is a

A) parent-country national.
B) host-country national.
C) third-country national.
D) home-country national.
E) first-country national.

F) B) and E)
G) C) and E)

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Question 33

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While training and developing a global workforce,which of the following is a challenge that an organization is most likely to face?

When Builder Bob Enterprises,a maker of construction equipment,needs supervisors for its factories in China,it recruits Chinese workers before it looks in other countries.Which statement best explains Builder Bob's recruiting practices in China?

When an expatriate sent on a foreign assignment begins experiencing feelings of isolation,criticism,stereotyping,and even hostility,they are said to be experiencing _____.

Ample opportunities for educational development are provided in capitalist economic systems because education is free for students.

Tanya works at a retail store in Los Angeles.She addresses her Indian manager,Priya,by her first name.Tanya's colleague advises against addressing Priya by her name,as she might find it disrespectful.The colleague is most likely right if Priya's cultural beliefs align with a

Identify a true statement about employee benefits.

Sheena hails from a country whose legal system is based on religious scriptures.Social and business behaviors are judged based on religious laws and legal codes to a great extent.Which aspect of culture do these conditions represent?

How do international,multinational,and global organizations differ from each other? Briefly summarize the HR issues associated with each type of organization.

Which of the following is the usual way in which companies first enter foreign markets?

While training expatriates,trainers are expected to be authoritarian and controlling of session in cultures low in power distance.

The usual way that a company begins to enter foreign markets is by exporting,or shipping,domestically produced items to other countries to be sold there.

Power distance concerns the way the culture deals with unequal distribution of power.

During which phase does an employee returning from a foreign assignment experience culture shock in reverse?

Eric's company lays down stringent rules for employees to follow at work.Employees are expected to set goals for each day and week,and to share those goals on the company intranet.This way,Eric and his coworkers can be aware of the progress of departmental projects and prepare far in advance to meet deadlines.These qualities best describe a company that rates high on

Once a foreign assignment is completed,how can companies help expatriates return to their home countries?

Expatriates are employees from a country other than the parent country or the host country.

Identify the criteria used for selecting employees for foreign assignments.Which of them most strongly influence an employee's completion of a foreign assignment?

Dan is sent on a foreign assignment to London.On his return,he is rewarded with a flattering story about his experiences in the company newsletter and a meeting with executives to discuss opportunities for using what he learned in key assignments.The firm's recognition of Dan's service can be best described as a form of _____.